Refund & Return Policy
Because we sell perishable food products, our refund and return policy is designed around food safety. Please read carefully.
Cancellations
You may cancel an order before it is dispatched by contacting us at contact@gvfp.in/+91 89561 11493 with your order number. Once an order is dispatched, it cannot be cancelled.
Returns
For hygiene and safety reasons, food products cannot be returned once delivered, except in the cases below.
When we offer a replacement or refund
We will replace the product or refund you if:
- The product arrived damaged, spoiled, or leaking.
- You received the wrong product.
- The product was past or near its shelf life on arrival.
To claim, contact us within 24 hours of delivery with your order number and clear photos/video of the issue (and the packaging). This helps us resolve it quickly and improve our packing.
Refund method & timeline
Approved refunds are issued to your original payment method (or as store credit, if you prefer) within 7–10 working days of approval.
Not eligible
- Change of mind after dispatch.
- Issues reported after the claim window.
- Products stored incorrectly after delivery (against stated storage instructions).
Contact
Green Valley Food Processors Private Limited (“Sakas”, “we”, “us”, “our”) · Email: contact@gvfp.in · Phone: +91 89561 11493